Privacy Policy

(www.berrycollective.com.au)

BRP Consultants Pty Ltd ATF Berry & Reynolds Psychology TRADING AS Berry Collective Psychology ACN: 602 250 402

1.     We respect your privacy

1.1.   BRP Consultants Pty Ltd ATF Berry & Reynolds Psychology TRADING AS Berry Collective Psychology ACN: 602 250 402 (Berry Collective, we, us or our) respects your right to privacy and is committed to safeguarding the privacy of our patients, visitors, nominated support persons, referring doctors, contracted health professionals, trainees, employees, contractors, suppliers, service providers and website visitors. We adhere to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Privacy Act). This Privacy Policy (Policy) sets out how we collect and manage your personal information, including but not limited to your health information.

1.2.   In this Policy,

1.2.1.“personal information" has the same definition under the Privacy Act. It means “information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a)  whether the information or opinion is true or not; and (b)  whether the information or opinion is recorded in a material form or not”.

1.2.2.“health information" has the same definition under the Privacy Act. It means “(a)  information or an opinion about: (i) the health, including an illness, disability or injury, (at any time) of an individual; or (ii) an individual’s expressed wishes about the future provision of health services to the individual; or (iii) a health service provided, or to be provided, to an individual; that is also personal information; (b) other personal information collected to provide, or in providing, a health service to an individual; (c) other personal information collected in connection with the donation, or intended donation, by an individual of his or her body parts, organs or body substances; (d) genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual”.

1.2.3.“primary purpose” has the same definition under the Privacy Act. It means the specific function or activity or a particular purpose for which the information is collected.

1.2.4.“secondary purpose” has the same definition under the Privacy Act. Any use or disclosure of personal information for purposes other than the primary purpose is secondary purpose. 

2.     Kinds of personal information we collect and hold

2.1.   We may, from time to time, collect and store personal information you enter onto our website, provided to us directly or given to us in other forms. We will also collect personal information to provide you with the services that you have requested. This includes assessment for or information in relation to the provision of services.

2.2.   We may collect information such as your name, date of birth, gender, telephone number, mobile number, address, email address, healthcare identifiers, Medicare number, health insurance membership number, details of next of kin, medical history, clinical notes, test results, treatment plan, prescribed medications, referral details, disease status, clinical reports, diagnostic assessment reports, family history, ethnic background, current lifestyle or other documents or information at your discretion to supply, to enable us to create your account, send information, provide updates, respond to your enquiries or requests for appointments, and provide services. We may collect additional information at other times, including but not limited to bank account, credit card information, or other information linking you to a physical address for billings and collection purposes, to provide you with information about our services, to enable an individual to discharge their duties as a director, officer or executive manager of us under Australian law, or for the ordinary operation of our business.

2.3.   We may also collect your Usage Data, including information such as your device’s Internet Protocol (IP) address, browser type, browser version, browsing history, unique device identifiers and other diagnostic data, as well as any other information you provide while interacting with us.

3.     How we collect your personal information

3.1.   We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.

3.2.   We may receive personal information from you directly or from third parties such as independent healthcare providers, government agencies, e.g. the Department of Veterans Affairs or Medicare, contractors or service providers, or someone with responsibility for you, e.g. your guardian. If we need to collect information from a third party, we will only do so with your consent or where it is not reasonable or practical for us to collect the information from you directly, such as when your health is at risk and we need the information to provide you with emergency health treatment. If we do, we will protect the personal information as set out in this Policy.

4.     Use of your personal information

4.1.   We may use personal information collected from you for the primary purposes for which you have given the information to us. Depending on the circumstances, this may include but is not limited to providing you with our services, information, updates, and managing your account with us.

4.2.   We may also use your personal information for secondary purposes that are related to the primary purpose for which the information was given; for other purposes with your consent, to contact you by a variety of measures including, but not limited to, telephone, SMS, or email, manage your requests, and improve our products and services and better understand your needs, to prevent or lessen a serious and/or imminent threat to someone's life or to the public, health, safety, for our compliance with any Australian law, etc. We may also make you aware of new and additional information about our services, fees, and opportunities available to you (Informational Updates). If you prefer not to receive Informational Updates, please contact us via admin@berrycollective.com.au to unsubscribe the Informational Updates.

5.     Disclosure of your personal information

5.1.   We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party with your consent or where it is not reasonable or practical for us to do so to provide you with services, such as when your health is at risk, and we need the information to provide you with emergency medical treatment.

5.2.   We may, from time to time, need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3.   We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of us, you or third parties.

5.4.   We endeavour to ensure that your personal information is only stored and accessible from within Australia. However, the information we collected may, from time to time, be stored, processed in or transferred between parties located in countries outside of Australia in accordance with APP 8 and section 16C of the Privacy Act. We will take reasonable steps to ensure that the data recipients do not breach the Privacy Act 1988 and other State and Territory privacy legislation that may be applicable. By providing us with personal information, you acknowledge and consent to the disclosure or transfer of the information by us to entities outside of Australia and, to the maximum extent permitted by law, we are not required to ensure the recipient’s compliance with Australian privacy law.

5.5.   If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6.   By providing us with personal information, you consent to the terms of this Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6.     Security of your personal information

6.1.   We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2.   Where practicable, we adopt measures to require third parties to whom disclosure is made to comply with the Privacy Act. We take reasonable steps to ensure that information given to third parties is stored securely and used only for the purpose of providing the relevant services or activities.

7.     Website

7.1.   When you visit our website

7.1.1.When you visit our website www.berrycollective.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

7.2.   Cookies

7.2.1.We may, from time to time, use cookies on our website. Cookies are small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may, from time to time, use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.

7.3.   Third party sites

7.3.1.Our site may, from time to time, have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

8.     Access to your personal information

8.1.   You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act. An administrative fee may be payable for the provision of such information. If you would like a copy of the information that we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at admin@berrycollective.com.au.

8.2.   We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act or if we reasonably believe that providing such information could put yours or anyone else’s safety or mental well-being at risk.

9.     Further information and complaints about privacy

9.1.   If you require further information or have any complaints about our privacy practices, please feel free to send details of your complaints to admin@berrycollective.com.au. We take complaints seriously and will respond to you within a reasonable time after receiving written notice of your complaint.

9.2.   If we are unable to resolve your complaints satisfactorily, you may contact the Office of the Australian Information Commissioner for further review of your complaint.

10.  Changes to the Privacy Policy

10.1.   Please be aware that we reserve the right to review and change any of the Policy by updating this page. We may modify this Policy at any time in our sole discretion. we will use reasonable endeavours to provide you with notice of updates or changes to the Policy. All modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Policy. Before you continue, we recommend you keep a copy of the Policy for your records.